3020 Privacy Policy — Our Commitment to Protecting Your Data
User privacy is a priority at 3020. This policy transparently explains how we collect, store, use and protect your personal information when you use our entertainment platform.
Last updated: 2026 — Applicable to all registered users of the 3020 platform
1. Information We Collect
When you register and use the 3020 platform, we collect various types of information to ensure a secure, functional and relevant service for you. The information collected includes:
Account Information
During registration, you are required to provide your full name, email address, phone number and date of birth. This information is used to verify your identity, provide account services and comply with applicable KYC regulatory requirements in Malaysia.
Payment Information
To process deposits and withdrawals in MYR, we collect details of the payment method you use — such as your bank account number or digital wallet information. All payment data is processed through encrypted channels, and we do not store credit card information directly on our servers.
Device & Browser Data
We automatically collect technical information including IP address, browser type, operating system, screen resolution, device language, and time zone. This data helps us detect suspicious activity, optimise platform performance, and verify user location for compliance purposes.
Platform Usage Data
We record in-platform activity including games played, bets placed, session duration, pages visited and transaction history. This data is used to improve the user experience and identify usage patterns that warrant attention from a security standpoint.
2. Use of Cookies and Tracking
The 3020 platform uses cookies and similar tracking technologies to enhance the user experience and maintain the security of your session. We use several types of cookies:
- Session cookies: Required to maintain your login session and save your preferences during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings, time zone and display preferences so you don't have to reconfigure them each time.
- Analytics cookies: Helps us understand how users interact with the platform — frequently visited pages, time spent and navigation paths. This data is used in aggregate form and does not identify individuals personally.
- Security cookies: Helps detect suspicious login attempts and protects your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the platform's overall functionality, including the ability to log in or process transactions.
3. How We Use Your Information
3020 uses the information collected solely for legitimate purposes directly related to the provision of our services. The primary purposes for which we use your data are as follows:
- Processing registration, identity verification and user account management.
- Processing deposits, withdrawals and all financial transactions in MYR.
- Detecting and preventing fraud, money laundering and other suspicious activities.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Providing customer support and addressing enquiries or complaints.
- Sending important notifications related to your account, transactions or changes to platform policies.
- Improving platform quality through anonymised usage data analysis.
We will not use your data for third-party marketing purposes without your explicit consent, and we do not sell users' personal information to any external parties.
4. Data Storage, Security and Third-Party Sharing
Storage and Security
All 3020 user data is stored on servers protected with high-grade SSL/TLS encryption. We enforce strict access controls — only authorised personnel may access users' personal data, and every access is logged for audit purposes. Data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law.
Sharing with Third Parties
3020 does not share users' personal information with third parties except in the following situations:
- Service providers: We share necessary data with payment processors, game providers and technical infrastructure partners that help us operate the platform. All such parties are bound by strict confidentiality agreements.
- Legal requirements: We may disclose information when required by Malaysian law, court order or direction from a competent authority.
- Rights protection: In cases of fraud or terms violations, we may share relevant information with law enforcement authorities.
Outside of the situations above, we will not disclose your personal information without your explicit consent.
5. User Rights, Policy Changes and How to Contact Us
User Rights Over Personal Data
As a 3020 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or out of date, you may request a correction through your account panel or by contacting our support team.
- Right to erasure: You may request the deletion of your account and personal data, subject to data retention requirements mandated by Malaysian law (e.g., financial transaction records).
- Right to restrict processing: In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the rights above, please contact us through the channels provided below. We will endeavour to respond to requests within 30 business days.
Changes to This Privacy Policy
3020 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Any material changes will be communicated to users via email or an in-platform notice at least 7 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the latest version of the policy.
Contact the 3020 Support Team
For any enquiries, concerns or requests relating to your privacy and personal data protection, please reach us at [email protected]. You may also refer to the FAQ for more information about your account and platform services.
Your Data, Your Control
We believe transparency is the foundation of trust. Sign up or log in to your 3020 account with confidence — your data is protected, used responsibly and never sold to third parties.